Frequently Asked Questions

How long does it take to receive an order?
Your order will be shipped within 1 to 3 days. The average delivery time is 3 to 6 business days worldwide.

Where do you ship and what are the shipping costs?
We ship worldwide. Delivery is free.

Who delivers my items?
Your items are delivered via your local postal service.

I entered the wrong address. What should I do?
Don't panic! If your order has not yet been shipped, contact us immediately and we will gladly update your information. If the order has already been shipped, no changes can be made in accordance with our general terms and conditions.

What payment methods are available?
You can currently pay by card on our website. We do not accept checks, bank transfers, or cash on delivery.

What happens if I'm not satisfied with my product?
Our products are money-back guaranteed. If, for any reason, the product does not meet your expectations, you can return it to us within 14 days of receipt, and we will issue a full refund as soon as we receive it. However, all returned products must be in perfect condition, and return shipping costs are at your expense. Proof of shipment must be sent to us by email as justification.

Do you have any other questions?
If you have any other questions, please do not hesitate to contact us via our contact page or by email at: Kleanekit.contact@gmail.com.